Tell us which kind of thing it is.
Different questions need different people, and a complaint should never end up in the same queue as a pricing enquiry. Pick the closest and it reaches somebody who can actually help.
Support answers faster than we do.
Most questions have a written answer already, and the ones that do not go straight to somebody who works on the product.
Everything else
Questions about what the product does, pricing, or whether it fits how you work.
The partner programme, practice licences, and moving an existing client book across.
Report a vulnerability. We will acknowledge it, keep you updated, and credit you if you want it. We do not send lawyers after people reporting bugs in good faith.
Access, correction, deletion or portability of the personal data we hold. These are rights, not favours, and there are statutory time limits on answering them.
If something has gone wrong, this route is separate on purpose so it cannot get lost in general support. We acknowledge within two working days and respond in full within ten.
If any part of the product or this site is difficult to use, tell us and we will fix it. If you need to reach us another way, say so and we will find one.
Creator programmes, affiliate arrangements and anything involving an audience.
Send us a message
We do not publish mailboxes, because an address nobody watches is worse than a form somebody reads. This reaches a person either way.
Smith & Johnson Limited
7 Bell Yard
London WC2A 2JR
Post is slower, but it does not depend on our systems working. For a complaint or a data request it is a route we cannot lose.
7 Bell Yard, London WC2A 2JR, United Kingdom
Smith & Johnson Limited, registered in England and Wales no. 12407892. Financial IQ is a product of that company.
Financial IQ provides information and tools, not regulated financial advice, and is not authorised by the Financial Conduct Authority. Bank connections are made through GoCardless, which holds the open banking authorisation for them.
Not sure which? Just send it.
We would rather route it internally than have you guess and wait.
Send us a message